Privacy Policy – jilidd.com

1. Introduction

Welcome to the Privacy Policy of jilidd.com (the "Platform," "Website," "Service," or "jilidd.com"). This Privacy Policy describes how jilidd.com collects, uses, discloses, stores, and protects the personal information of users (the "User," "You," or "Your") who access or use our online gaming platform. By creating an account, accessing the Website, or using any of the services provided by jilidd.com, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

jilidd.com is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws and regulations. This Privacy Policy applies to all users of jilidd.com, including visitors, registered players, and anyone who interacts with our Platform in any capacity.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using jilidd.com and refrain from providing any personal information. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of jilidd.com following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account on jilidd.com, we collect personal information that you voluntarily provide to us. This information is necessary to create and maintain your account, process transactions, verify your identity, and comply with legal and regulatory requirements. The personal information we collect includes, but is not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (such as passport number, driver's license number, or national ID number).
• Contact Information: Email address, phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya, etc.), payment card details, transaction history, deposit and withdrawal records, and billing information.
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), and selfies or photographs for identity verification purposes.
• Communication Records: Any information you provide when you contact our customer support team, including chat transcripts, emails, and phone call recordings.

2.2 Information Collected Automatically

When you access or use jilidd.com, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies. This information helps us understand how users interact with our Platform, improve our services, detect and prevent fraud, and enhance security. The information we collect automatically includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address, MAC address, and device ID), and mobile network information.
• Usage Data: Pages visited, time spent on each page, clickstream data, referring and exit pages, search queries, game activity, betting history, session duration, and interaction with features and content on the Platform.
• Location Information: Approximate geographic location based on your IP address or, with your consent, precise location data from your mobile device.
• Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies to recognize your device, remember your preferences, authenticate your session, and analyze usage patterns. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of jilidd.com.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, marketing partners, and social media platforms (if you choose to link your social media account to your jilidd.com account). This information is used to verify your identity, prevent fraud, comply with legal obligations, and improve our services.

3. How We Use Your Information

jilidd.com uses the personal information we collect for a variety of purposes related to the operation, improvement, and security of our Platform. The primary purposes for which we use your information include:

• Account Management: To create, maintain, and manage your jilidd.com account, authenticate your identity, and provide you with access to our services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, verify payment information, and maintain accurate transaction records.
• Identity Verification and Compliance: To verify your age and identity, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, and fulfill our legal and regulatory obligations under Philippine law.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and communicate with you about your account or our services.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, unauthorized access, security breaches, and other illegal or harmful conduct. This includes monitoring account activity, analyzing usage patterns, and implementing security measures to protect your account and our Platform.
• Service Improvement: To analyze user behavior, conduct research, develop new features, improve existing services, optimize user experience, and personalize content and recommendations.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications about jilidd.com and our partners' products and services. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.
• Legal Obligations: To comply with applicable laws, regulations, court orders, subpoenas, and other legal processes, and to cooperate with law enforcement agencies and regulatory authorities when required.

4. How We Share Your Information

jilidd.com does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, fraud detection, data analytics, customer support, marketing, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and provide you with choices regarding your information.
• Legal Requirements: We may disclose your personal information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud or illegal activity, or ensure the safety of our users or the public.
• Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

jilidd.com takes the security of your personal information seriously and implements industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use 256-bit SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers. All sensitive information, including passwords and financial data, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, and we implement role-based access controls to ensure that employees and service providers can access only the information necessary to perform their duties.
• Secure Infrastructure: Our servers and databases are hosted in secure data centers with physical security measures, including surveillance, access controls, and environmental protections. We regularly update and patch our systems to protect against vulnerabilities.
• Monitoring and Auditing: We continuously monitor our systems for suspicious activity, conduct regular security audits, and perform penetration testing to identify and address potential security risks.
• Two-Factor Authentication: We offer two-factor authentication (2FA) as an additional layer of security for your account. We strongly encourage all users to enable 2FA to protect against unauthorized access.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your information at your own risk, and jilidd.com cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

jilidd.com retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate records. The retention period varies depending on the type of information and the purpose for which it was collected:

• Account Information: We retain your account information for the duration of your account's active status and for a period of time after account closure as required by law or for legitimate business purposes (such as fraud prevention and compliance with regulatory requirements).
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine anti-money laundering regulations and tax laws.
• Communication Records: Customer support communications, including chat transcripts and emails, are retained for a reasonable period to provide ongoing support and resolve disputes.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you in the future.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

7. Your Rights and Choices

Under the Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. jilidd.com respects these rights and provides you with the following options:

• Access: You have the right to request access to the personal information we hold about you. You may review and update your account information at any time by logging into your jilidd.com account.
• Correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update of that information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions (such as legal obligations to retain records). Please note that deleting your account may result in the loss of access to your account and any remaining balance or winnings.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another service provider where technically feasible.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. However, withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

jilidd.com uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of jilidd.com and cannot be disabled. They enable core functions such as account authentication, session management, and security features.
• Performance Cookies: These cookies collect information about how you use our Platform, such as which pages you visit most frequently and whether you receive error messages. This information helps us improve the performance and usability of jilidd.com.
• Functional Cookies: These cookies allow jilidd.com to remember your preferences and settings, such as your preferred language, currency, and game settings, to provide a more personalized experience.
• Analytics Cookies: We use analytics tools to collect aggregated, anonymized data about user behavior on our Platform. This data helps us understand how users interact with jilidd.com and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect your ability to use some features of jilidd.com. For more information about managing cookies, please refer to your browser's help documentation.

9. Children's Privacy

jilidd.com is strictly intended for users who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records and close the associated account. If you believe that a minor has provided personal information to jilidd.com, please contact us immediately at [email protected].

10. Third-Party Links and Services

jilidd.com may contain links to third-party websites, services, or applications. This Privacy Policy applies only to jilidd.com and does not cover the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content, privacy practices, or data collection activities. jilidd.com is not responsible for the privacy practices or content of third-party sites.

11. International Data Transfers

jilidd.com primarily operates within the Philippines and processes personal information in accordance with Philippine data protection laws. However, some of our service providers and partners may be located in other countries. When we transfer personal information outside the Philippines, we take appropriate measures to ensure that your information is protected in accordance with applicable data protection laws, including entering into data transfer agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards.

12. Changes to This Privacy Policy

jilidd.com reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website. We will notify you of significant changes by posting a prominent notice on our Platform or by sending you an email notification. Your continued use of jilidd.com following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within five (5) business days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. The NPC is the government agency responsible for administering and implementing the Data Privacy Act of 2012.

How We Protect Your Privacy

At jilidd.com, protecting your personal data is not just a legal obligation — it is a core part of how we operate. Here are the key pillars of our privacy and data protection commitment to every Filipino player on our platform.